I. WHEN WILL MY ITEMS BE SHIPPED? 

• All items are subject to a handling period before they are dispatched.
• 99% of orders leave the warehouse within 2-3 business days of payment.
• We will notify you by email when your items have been shipped.
• This refers to the time it takes for items to be shipped from our warehouse to the destination.
• International delivery usually takes about 15–20 business days.
• US orders take about 4-8 business days which is a US Postal Service product.

II. WHEN WILL I RECEIVE MY ITEM(S)?

Estimated production time + Shipping Times 

+ Production time: 1-3 business days. 
     - We will provide tracking information after production. (It may take longer during the holiday seasons).

+ Shipping Times
     - United States: 4-8 business days (Starting 26-SEP 2024, enjoy faster delivery with shipping times reduced to just 3-5 business days). (Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the US can take an additional business days).
     - Canada, Australia, United Kingdom, New Zealand, EU: 5-10 Days
     - World Wide 10-30 Days

III. WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in USA, some of our speciality items are located in other countries such as Australia, Germany, United Kingdom and China.

IV. WILL MY ITEMS BE SENT IN ONE PACKAGE?

• For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
• Please keep this in mind when receiving deliveries.

V. WHICH SIZE SHOULD I ORDER?

We attach the size chart here, and we use two sizes (Our size and convert to US size), which let you have more choices no matter where you come from.

VI. HOW CAN I MODIFY MY ORDER?

• We only allow order modification within 24 hours since payment.
• If you cannot connect to our ticket system above, please email to our support email: support@blissbirthdayshirts.com

VII. CAN I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

VIII. HOW CAN I TRACK MY ORDER?

• We provide tracking numbers for all orders.
• It may take up to 1-3 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
• You can track your order via this link

IX. WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Because our products are printed and unique, we only return or replace your order in one of those requests below:

• Within 5 days of receiving orders, you have to request or notify us about a return or replacement the order.
• The products have been crashed or damaged.
• The print quality is blurry or not the same as pictures on our website.
• Different design or size from your order.
• If you cannot connect to our ticket system above, please email to our support email: support@blissbirthdayshirts.com

X. WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

• Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
• Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
• You can find the attached pictures for example:
• Picture of the shipping label
• Picture of product SKU
• Picture of the product and the error you found out (material flawed, different design, different size)

XI. WRONG SHIPPING ADDRESS PROVIDED

1/ Changing address before the order ship out

If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs.

2/ Changing address after the order ship out

Once the items leave our warehouse, we can't guarantee that we can change the shipping address/ find your package, but we'll do everything we can. Please co-opertate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and redelivered to your correct address.
Refunds or returns are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.